How to use the Modify Contact node

The "Modify Contact" node allows you to automate the process of updating contact information. This includes adding or removing tags, setting custom fields, and assigning chats to teammates or using round-robin assignment between multiple teammates.

• **Lead Qualification: **Automatically add a "Qualified Lead" tag and set the custom field "Lead Score" to "High" when a contact meets certain criteria.

• **Customer Segmentation: **Remove the "New Customer" tag and add the "Returning Customer" tag when a customer makes a repeat purchase.

• **Team Assignment: **Assign chats from high-priority customers to senior support agents and distribute other chats evenly among the support team using round-robin.

❗ Note: Modify Contact node can be used in after buttons, conditions or triggers