Meta WhatsApp Error Code 131005 (WABA Access Denied) — Token Lacks Permission for This Action — Fix

Overview

Error code #131005 — "Access Denied". Your API token doesn't have permission to perform this action. This is a Meta-side token scope issue, not a ChatDaddy bug.

Why This Happens

• The token is missing whatsapp_business_management or whatsapp_business_messaging permission.

How to Fix

1. Open Meta's Access Token Debugger: https://developers.facebook.com/tools/debug/accesstoken
2. Paste your token and check the Scopes section.
3. If whatsapp_business_management or whatsapp_business_messaging is missing, go to Business Settings → Users → System Users.
4. Generate a new System User token with both permissions ticked.
5. Update the token in your ChatDaddy WABA connection and retry.

Suggested Reply

The error you're seeing is Meta error code 131005 — "Access Denied". Your token doesn't have the permission needed for this action. This is a Meta-side token setting, not a ChatDaddy issue. 🙂

Here's how to fix it:

1. Open Meta's Access Token Debugger: https://developers.facebook.com/tools/debug/accesstoken
2. Paste your token and check the Scopes section
3. If whatsapp_business_management or whatsapp_business_messaging is missing, go to Business Settings → Users → System Users
4. Generate a new token with both permissions ticked and update it in your WABA connection

Once the token has the right permissions, the action works. Happy to guide you! 😊