Meta WhatsApp Error Code 131052 (WABA Media Download Error) — Cannot Download Media From User — Fix

Overview

Error code #131052 — "Media Download Error". Meta was unable to download media sent by the user. This depends on the user's file, so it can only be partially fixed from your side.

Why This Happens

• The file is inaccessible, corrupted, permission-restricted, or over 100MB.

What to Do

1. Ask the user to resend the media.
2. Request a smaller file (under 100MB) or a different format.

Suggested Reply

The error you're seeing is Meta error code 131052 — "Media Download Error". Meta couldn't download the file the user sent, usually because it's corrupted, restricted, or too large (over 100MB). 🙂

What to do:

1. Ask the customer to resend the file
2. If it's large, request a smaller version (under 100MB) or a different format

Let me know if it keeps failing and we'll look closer. 😊