Tutorial video

Steps

Step 1: Go to Manage Channels

Open your ChatDaddy account

Find "Manage Channels" in the side menu

Click the "+ Channel" button

Select "Messenger"

Step 2: Log in to Facebook

A new window will open

Sign in with your Facebook username and password

Step 3: Choose Your Pages

Facebook will show you available Business Pages to connect

Select which pages you want to manage through ChatDaddy

Step 4: Review and Save

Review the permissions ChatDaddy is requesting

Check all **permissions **carefully

If everything looks correct, click "Save"

Step 5: You're Connected!

You'll receive confirmation that your Messenger Channel is ready

Congratulations! You're all set! 🥳

**Important Things to Know **

Business Account Only: Remember, you need a Business account, not a personal one.

Linked to Facebook: Your Messenger account must be connected to a Facebook Page.

💡 Note: If you don't have one, please click here to learn how to create a page.

The Conversation Window: Messenger has a rule that says:

You can message someone freely within 24 hours after they messaged you.

After 24 hours, you can only message them with a manually sent message. You must only use this to follow up on an issue, or provide assistance that couldn’t have been given in the first 24 hours. This window lasts for 7 days.

Old Messages: Messages that existed before connecting to ChatDaddy will not appear in ChatDaddy.

Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in ChatDaddy. It's best to use ChatDaddy for your Messenger messages after you connect.

File Size Limits:

Pictures: 8MB limit

Other Files: 25MB limit

Help! I'm Having Trouble!

Channel Connection Problems:

Make sure you're logged in to the right Facebook account.

Double-check that your Facebook Business account is linked to a Facebook Page.

Verify that you've granted all necessary permissions to ChatDaddy on the Manage Channel page.

Message Problems:

• Manage your messages only in ChatDaddy to avoid sync issues with other platforms like Meta Business Suite. Billing:

• If you're redirected to the payment page, your account has run out of credits.

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📖 Read the full article: https://help.chatdaddy.tech/article/tutorial-video