Using the New Contact Trigger
You can use this trigger to send a message flow when a new contact has been added. This allows you to automatically start workflows or send welcome messages to new contacts as soon as they are added t
Updated Jul 18, 2026
The New Contact trigger fires a message flow the moment a contact is added to your team — perfect for instant welcome messages and onboarding sequences.
How to set it up:
- Go to Automation → Message Flows and create (or open) a flow
- Click the Trigger chip at the start of the flow
- Choose Contact Created as the trigger type
- Add conditions if needed (e.g. only contacts from a specific channel or with a certain tag)
- Build your welcome message steps and Save
Popular uses: welcome message with your catalog link, auto-tagging new leads, notifying the sales team, starting a drip sequence.
Related: Using the New Chat trigger to send automated greetings
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