WhatsApp Coexistence (Coex): Group Chat & API Sync Guide
Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex). However, there is a major catch regarding how they work with your API or CRM platform: Ap
Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex).
However, there is a major catch regarding how they work with your API or CRM platform:
App Only: Group chats remain active and fully functional only within the WhatsApp Business App on your phone.
No Sync: Group chats do not synchronize to the Cloud API or your connected CRM (like ChatDaddy)
1:1 Synchronization: Only individual (1:1) chats are mirrored between the mobile app and your API dashboard.
No Automation: Because they don't sync, you cannot use chatbots or automated workflows within these groups via the API.
Key Summary of Features in Coex Mode:
📖 Read the full article: https://help.chatdaddy.tech/article/whatsapp-coexistence-coex-group-chat-and-api-sync-guide