📩 Why can’t I send triggers or broadcasts on Messenger?

If you’re using Facebook Messenger with ChatDaddy, message delivery depends on Meta’s messaging window rules. Here’s a breakdown to help you understand what’s allowed — and why.

1. When an Agent (human) opens Messenger on ChatDaddy

• The agent can send messages manually from the Messenger inbox.

• However, the agent cannot:

  • Send triggers

  • Send broadcast messages

✅ What they can do:

They can still send message flows if they’re sent through a quick reply from the user.

2. Understanding Meta’s “24-Hour Standard Messaging Window”

• When a user sends a message, ChatDaddy (or any connected system) can automatically send replies, flows, or broadcasts within 24 hours of that last user message.

• This 24-hour period is called the standard messaging window.

🟢 Within 24 hours:

Automated messages (flows, triggers, broadcasts) are allowed.

🔴 After 24 hours:

Automated messages are blocked by Meta — they won’t go through.

This is why you may notice that ChatDaddy stops sending automatic messages after 24 hours of no user interaction.

3. Sending Messages After 24 Hours

Even after 24 hours, an agent (human) can still send a message manually.

✅ Allowed:

If an agent opens the Messenger chat and sends a message manually — it will be delivered successfully.

This counts as a human agent message, not an automated one.

⏳ Valid for up to 7 days after the last user message.

This period is known as the “Human Agent” follow-up window.

⚠️ Important:

Messages sent during this time must be non-promotional and should only relate to:

• Assisting the user

• Following up on a prior issue

🧾 Summary

💡 Tip

To ensure your messages reach users:

• Keep your interactions active within 24 hours.

• Use manual follow-ups for customer assistance within 7 days.

• Avoid sending promotional content outside the 24-hour window.