Why do I see the error “The WhatsApp Business Account (WABA) you’re trying to connect already has an existing payment method” when setting up WhatsApp Coexistence?
💡 This is a Meta limitation. Credit lines for WhatsApp Coexistence accounts cannot be removed or migrated to another provider. If you need to change the credit line, the only option is to fully offb
Updated Jul 18, 2026
💡 This is a Meta limitation, not a ChatDaddy one.
When a WhatsApp number is onboarded through Coexistence, Meta attaches its billing credit line permanently to that setup. Credit lines for Coexistence accounts cannot be removed or migrated to another Business Solution Provider.
Your options:
- Keep using the account as-is — nothing is broken; this only matters if you're trying to move providers or restructure billing.
- Full offboard + re-onboard — disconnect the Coexistence account completely, then onboard the number fresh as a standard WhatsApp Business API account. ⚠️ This resets your API conversation history and may involve template re-approval.
If you're unsure which path fits, submit a support ticket and our team will review your account setup first.
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