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Automation & Message Flows

Automation — Setting Up Keyword Auto-Reply

## Automation — Setting Up Keyword Auto-Reply --- ## Steps 1. Go to Automations in the left sidebar. 1. Click "+ New Automation". 1. Set the trigger: Incoming Message → enter keyword → choose Cont

Updated May 15, 2026

Automation — Setting Up Keyword Auto-Reply

Steps

  1. Go to Automations in the left sidebar.
  2. Click "+ New Automation".
  3. Set the trigger: Incoming Message → enter keyword → choose Contains or Exact match.
  4. Set the action: Send Message → write your auto-reply text.
  5. (Optional) Set scope and business hours restrictions.
  6. Toggle ON (green switch at top of card).
  7. Test: send a message from a different phone with the keyword.

Troubleshooting

Notes

  • Keywords are case-insensitive.
  • Add multiple keywords using comma separation.
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