Broadcast — 0 Contacts Selected After Import

Broadcast — 0 Contacts Selected After Import

Symptom: You imported contacts into a broadcast list, but when you click Send, the recipient count shows 0 contacts.

Steps to Fix

1. Hard refresh the page

• Windows/Linux: Ctrl + Shift + R
• Mac: Cmd + Shift + R

1. Try Google Chrome (recommended)

• Avoid Safari for broadcast operations — WebSocket behaviour differs.

1. Verify contacts imported correctly

• Go to Contacts in the left menu and search for one of the imported contacts.
• If visible there — import succeeded. This is a display sync issue, not data loss.

1. Wait 2–3 minutes and reload

• Large imports (100+ contacts) may have a brief sync delay.

1. Re-open the broadcast list

• Close the send dialog → click into the list again → click Send.

If Still Not Fixed — Escalation Info

Collect the following:

• Team ID (Settings > Team Info)
• Broadcast list name and exact contact count
• Browser name and version
• Screenshot of send screen showing 0 contacts

Notes

• Most common after bulk CSV import (100+ contacts) on first-ever import.
• Contacts in Contacts tab but missing in broadcast send screen = always client-side display sync, not data loss.

Where to click