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WhatsApp Business Account Issue Likely on Meta’s Side — How to Escalate via a Formal Meta Support Case

## When to use this Use this when a client reports a WhatsApp Business Account (WABA) issue that appears to originate on Meta’s side rather than within ChatDaddy — for example, problems that persist

Updated Jun 16, 2026

When to use this

Use this when a client reports a WhatsApp Business Account (WABA) issue that appears to originate on Meta’s side rather than within ChatDaddy — for example, problems that persist after ChatDaddy-side checks.

Recommended reply to the client

The issue is likely on Meta’s side. Please open a formal support case through https://business.facebook.com/support. A support ticket allows Meta’s backend team to perform a deeper investigation. Live chat agents may provide general guidance, but only a formal case can trigger a full review of the WhatsApp Business Account.

Why a formal case (not live chat)

  • A formal support case routes to Meta’s backend team for a deeper investigation.
  • Live chat agents usually provide only general guidance.
  • Only a formal case can trigger a full review of the WhatsApp Business Account.

Reference example (customer details redacted)

Contact name: ███████████

Contact number: ████████████

Client message: ████████████████████████

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