How to verify your Business on Meta? (Required for Official Whatsapp Business API)

Meta's Business Verification confirms your business is legitimate and unlocks higher WhatsApp messaging limits, the Official Business Account (OBA) badge, and the ability to add more phone numbers to the API.

⚠️ Before you start: You must be an Admin in Meta Business Manager (MBM). Log in at business.facebook.com and make sure your account is using Business Manager — not Business Suite.

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Why You Need Business Verification

You must complete Meta Business Verification to:

• Migrate your phone number to ChatDaddy (or any WhatsApp Business Solution Provider)
• Increase your WhatsApp messaging limits beyond the default tier
• Apply for the WhatsApp Official Business Account (OBA / green tick)
• Add more than 2 phone numbers to your WhatsApp Business API account

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Step 1 — Make Sure Your Business Info Is Complete

Before you can start verification, Meta requires all your business information to be filled in. Incomplete info = no "Start Verification" button.

1. Go to business.facebook.com
2. Click Settings (gear icon, bottom-left) → Business Settings
3. In the left menu, go to Business Info
4. Fill in all required fields:
   • Legal Business Name — must match your official business registration documents exactly
   • Business Address — street, city, state/province, postal code, country
   • Business Phone Number
   • Business Email
   • Website URL
5. Click Save

💡 Tip: The "Start Verification" button only appears after all Business Info fields are saved. If you don't see it, go back and check every field.

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Step 2 — Go to the Security Center

1. In Business Settings, scroll down the left menu to Security Center
2. Click Security Center
3. You'll see a section called Business Verification with your current status
4. Click Start Verification

If you don't see Start Verification, it means either your Business Info is incomplete (go back to Step 1) or your account does not currently require verification for its current features.

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Step 3 — Enter Your Business Details

Meta will ask you to confirm your business information. Fill in:

• Organization name (must match your legal documents exactly — spelling, punctuation, and capitalization)
• Address
• Phone number
• Website

Click Next.

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Step 4 — Choose a Verification Method

Meta offers two ways to verify:

Domain verification is recommended if available — it's usually approved within minutes.

For document verification, proceed to Step 5.

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Step 5 — Upload Supporting Documents

Prepare 2–3 documents from the list below. The information on the documents must exactly match your Business Info in MBM (same legal name, address, phone number).

⚠️ Important: Documents must be clear, legible, and not expired. Blurry scans or mismatched information are the most common reasons for rejection.

Upload your documents and click Next.

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Step 6 — Confirm With a Verification Code

Meta will send a confirmation code to either:

• Your business phone number (SMS or voice call)
• Your business email address

Select your preferred method, enter the code you receive, and click Done.

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Step 7 — Wait for Approval

After submitting:

• You'll receive a confirmation email or Meta Business Manager notification
• Approval typically takes 10 minutes to 14 business days
• You can check your status anytime at: Business Settings → Security Center → Business Verification

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If Your Verification Is Rejected

Common reasons for rejection:

• Business name on documents doesn't match the name in MBM (even minor differences matter)
• Documents are blurry, cropped, or expired
• Address on documents doesn't match MBM business address
• Website URL is broken or doesn't reflect your business

What to do:

1. Open Security Center and read the rejection reason Meta provides
2. Fix your Business Info or prepare new documents that match exactly
3. Click Re-submit with corrected documents

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After Verification — Display Name Review

Once Meta verifies your business, it automatically starts a Display Name Review for all your WhatsApp Business API phone numbers.

• Your Display Name is what customers see on your WhatsApp Business profile
• Approval takes 1–2 business days
• Use your official business or brand name — generic names are commonly rejected
• Follow Meta's Display Name Guidelines

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FAQ

Why don't I see the "Start Verification" button?

Your Business Info is incomplete. Go to Business Settings → Business Info and fill in every field: Legal Name, Address, Phone Number, Email, and Website. The button only appears when all fields are saved.

What's the difference between Meta Business Manager and Meta Business Suite?

🧭 Meta now defaults to Business Suite for most desktop experiences. For verification tasks, use the Business Settings gear icon to switch to Business Manager settings.

How long does verification take?

Domain verification: usually a few minutes. Document verification: 10 minutes to 14 business days depending on your account and document type.

My verification has been "Pending" for over 14 days — what do I do?

Contact Meta Business Support directly: Meta Business Suite → Help → Contact Support, or visit the Meta Business Support Home.

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Need More Help?

If you get stuck, submit a ticket to the ChatDaddy support team via help.chatdaddy.tech and we'll walk you through the process.