I'm seeing "This message is not available" error with multiple customer chats. What should I do?
This is a temporary issue that usually resolves itself. Please wait a few minutes and check again. If you continue to experience this problem frequently and it's disrupting your business operations, p
Updated Jul 18, 2026
Seeing "This message is not available" across several customer chats at the same time is almost always a temporary sync issue — encryption keys are still catching up after a reconnect or a WhatsApp-side hiccup.
What to do:
- Wait a few minutes and refresh — most cases clear on their own
- Ask affected customers to resend (or set up an automatic
ciphertextreply so they're told instantly — how) - If it persists beyond ~30 minutes or keeps recurring daily, submit a support ticket with the affected chat examples
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