My Message Won't Send

If a message is stuck or failed, the status icon next to it tells you what's happening.

Read the status icons

• Clock — the message is pending (sending) or scheduled for later.
• Single check — sent.
• Double check — delivered.
• Blue double check — read.
• Red error icon — the message failed to send.

How to fix a failed message

1. Check your internet — make sure your device is online.
2. Check the channel is connected. If it shows Disconnected in Settings → Manage Channels, reconnect it first — messages can't send on an offline channel.
3. Retry the message (long-press it for options, or resend).
4. For WhatsApp template/automation sends, confirm the flow is Approved — unapproved templates won't go out.

Other things to check

• The recipient's number is valid and in the correct international format.
• You haven't hit a messaging window or rate limit on that channel.
• If it still fails on a connected channel with good internet, note the time and contact support.